Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at theapparelfactory8@gmail.com or call us at 7428787959 (Monday to Saturday, 8 AM to 10 PM and Sunday, 10 AM to 7 PM)
In such cases, the order will be canceled, and the money will be refunded to you within 48-72 business hours after the cancellation request is duly processed by us.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 48-72 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
• Product Return processing is done from Customer Side.
• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48-72 business hours of us receiving the products back. It may take 7-10 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48-72 business hours of us receiving the products back and your bank details via email. It will take an additional 7-10 business days for the amount to reflect in your account.
Refund and Return Policy
I need to return an item, how do I arrange for a pick-up?
14-Day Return Policy.
We offer you complete peace of mind while ordering at The Apparel Factory (kodari Saikiran kumar)– you can return all items within 14 days of receipt of goods. Please ensure that the product is unused and that the tags, boxes, and other packaging is intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery, for that please send us pictures of the packaging and product(s) at theapparelfactory8@gmail.com If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
Return Policy
If the order has been canceled, a refund will reflect in your bank account within 7-10 days. Please note that certain banks take longer than this period for the amount to reflect in your account. If you are sending back a damaged product, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 7-10 days.
What do the different tags like “In Stock”, and “Available” mean?
‘In Stock
For items listed as “In Stock”, Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days, or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
‘Available‘
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
As of now, The Apparel Factory (kodari Saikiran kumar) doesn’t deliver items internationally.